Position: Director of Vano Academy and Customer Service
Location: Main Office – VANO Group Company
Working Hours: 8 Hours per Day – 6 Days per Week
Reports To: Chief Executive Officer (CEO) / Top Management
Employment Type: Full-Time
Experience Required:
Minimum 15 Years of Relevant Experience in Technical Training, Veterinary Technical Management, Customer Service, Sales Support, and Employee Development.
Job Summary:
The Director of Vano Academy and Customer Service is responsible for leading and managing the company's academy and customer service operations by developing the technical knowledge and capabilities of employees, particularly within the Technical, Sales, and Marketing departments. The role focuses on organizing technical trainings, seminars, meetings, and knowledge development programs to ensure staff remain updated with the latest veterinary and technical standards.
The position also oversees vaccination program planning, technical reporting, documentation, and customer service quality to ensure operational excellence and high professional standards across the organization.
Key Responsibilities:
1. Academy Management & Employee Development
- Develop and manage the company academy training strategy.
- Design and implement training programs for Technical, Sales, and Marketing employees.
- Work as an internal trainer for technical staff to improve product and technical knowledge.
- Continuously update employee knowledge regarding veterinary products, technologies, market trends, and industry standards.
- Assess training needs and establish development plans for employees.
- Monitor employee performance improvement following training sessions.
2. Technical Training & Seminars
- Prepare and implement a monthly training plan, including:
- Seminars
- Technical trainings
- Department meetings
- Product knowledge sessions
- Coordinate internal and external training activities.
- Ensure training materials are updated and aligned with company objectives.
- Maintain training attendance and evaluation records.
3. Vaccination Program Management
- Plan, supervise, and ensure proper execution of vaccination programs according to veterinary standards.
- Monitor vaccination schedules and compliance with biosecurity and veterinary protocols.
- Provide technical guidance to staff regarding vaccination procedures and best practices.
- Ensure proper implementation of animal health management programs.
4. Technical Support to Departments
- Support Technical, Sales, and Marketing teams with technical expertise.
- Ensure employees maintain up-to-date knowledge of company products and services.
- Coordinate with department heads to improve technical competencies.
- Provide technical consultation to customers and internal stakeholders when required.
5. Customer Service Management
- Develop and improve customer service standards and procedures.
- Ensure professional communication and service quality with customers.
- Monitor customer feedback and implement improvement plans.
- Resolve customer complaints and technical concerns effectively.
6. Technical Reporting & Documentation
- Prepare and maintain technical reports, training reports, and activity documentation.
- Ensure proper documentation of vaccination activities, seminars, and training sessions.
- Prepare monthly and periodic reports for management review.
- Maintain accurate records of employee technical development activities.
7. Leadership & Coordination
- Lead and supervise academy and customer service teams.
- Coordinate with management and department heads to align training objectives with business goals.
- Ensure proper communication between departments regarding technical development requirements.
- Promote a culture of continuous learning and professional development.
Qualifications & Requirements:
- Bachelor’s Degree in Veterinary Medicine, Animal Science, Agriculture, Business Management, or a related field (Master’s Degree preferred).
- Minimum 15 years of professional experience in technical training, veterinary operations, customer service, or related technical fields.
- Strong experience in veterinary vaccination programs and technical operations.
- Experience in employee development and training management.
- Strong leadership and people management skills.
- Excellent presentation and communication skills.
- Strong reporting and documentation abilities.
- Ability to organize seminars, meetings, and technical workshops.
- Strong problem-solving and decision-making skills.
- Good command of English, Arabic, and Kurdish is preferred.
Skills & Competencies:
- Leadership & Team Management
- Technical Training & Coaching
- Veterinary Technical Knowledge
- Vaccination Program Management
- Customer Service Excellence
- Technical Reporting & Documentation
- Planning & Organizing
- Communication & Presentation Skills
- Problem Solving & Decision Making
- Sales & Marketing Technical Support
- Staff Development & Performance Improvement
How to Apply
Interested candidates are invited to send their CV to:
📧 [email protected]
📞 0750 0996788
📌 Subject: Director of Vano Academy and Customer Service
