Customer Service-خدمة العملاء-خزمەتگوزاری کڕیاران

Customer Service Officer
Location: Sulaymaniyah HQ
Reports to: Sales Manager

Key Responsibilities:
• Handle customer inquiries (walk-in, phone, online) professionally 
• Provide accurate policy and service information 
• Manage complaints and ensure timely resolution 
• Support policy renewals and client retention 
• Assist in cross-selling and upselling opportunities 
• Update CRM records and prepare daily reports 
• Coordinate with sales and marketing teams 
Requirements:
• Diploma or Bachelor’s degree in Business or related field 
• 1–3 years of customer service experience (insurance, banking, telecom preferred) 
• Proficient in MS Office and CRM systems 
Skills:
• Strong communication and problem-solving 
• Customer-focused, organized, and detail-oriented 
• Able to handle multiple tasks under pressure 
Other:
• Fluent in Kurdish, Arabic, and English 
• Positive attitude and willingness to learn 
Benefits:
• Competitive salary 
• Health insurance
Apply:
Send your CV to hr@dilnia.com with “Customer Service Officer” in the subject line.